Heavenly Scent Professionals

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Heavenly Scent Professionals FAQ's
Getting Started
  •        What areas of the Phoenix Metro Area do you service?

     

    We specialize in East Valley Cities - Chandler, Gilbert, Tempe, Mesa, Ahwatukee, Queen Creek, Apache Junction, San Tan Valley, Most of Scottsdale (call for confirmation on your area)

  •         How many house cleaners do you send?

     

     We base all of our quotes on a team of two maids. Occasionally, we may have a third team member and adjust pricing based on total man-hours. For example, two maids for two hours is a total of 4 man-hours. Three maids for one hour and twenty minutes is also a total of 4 man-hours, the same total price and same amount of cleaning accomplished.

Services
  •         Do I have to be home when the cleaning is done?

     

    No, not unless you want to be there during the cleaning. Most of our repeat customers keep a key on file at our office. Other options if you are not home are garage code boxes, key in specific location, meeting us there (we call you 20 or 30 minutes in advance), or other arrangements

  •         Do you offer night or weekend service?

     

    Monday through Friday we generally complete all cleaning assignments by 5pm. On Saturday, we offer a limited schedule of daytime cleaning appointments, call us at least a few days in advance to lock-in your Saturday appointment.

  •         What will the cleaners not clean?

     

    Cleaners will not move appliances. If you need or want cleaning to occur behind or under an appliance, you must arrange to have those appliances moved.

    Cleaners will not clean above anything they cannot reach with the assistance of a two-step ladder.

    Cleaners will not clean in a home that contains hazardous materials.

    Cleaners will not clean areas that are contaminated with black mold. If you have black mold, you should seek the services of a professional mold remediation company

     

  •         What's included in your general cleaning?

     

    Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

Pricing & Policy's
  •         Do you offer referral discounts?

     

    If someone you refer uses our services you will receive a $10 credit towards your next cleaning!

  •         What are the payment methods you offer?

     

     You can pay by Cash, Check, Visa, Mastercard, Discover, American Express or by PayPal on this web site. All payments are due at time of service but in the case of first-time customers or vacants where you will not be at the home, we require a credit card number on file.

  •         Why do you have a cancellation charge?

     

    As long as you phone us by 5pm on the business day prior to your appointment, there is no charge. If not, then we will have scheduled maids who will likely have to wait out the time your home was scheduled to be cleaned before they can go to their next appointment. Our $40 cancellation charge is much less than our local competitors and reflects less than our actual cost of the missed appointment. We do understand that emergencies come up but the cancellation charge applies regardless of the reason for the cancellation.

Trust & Safety
  •         What kinds of insurance do you carry?

     

    We carry Workman’s Compensation insurance on all of our employees through The Hartford Insurance company. We also carry $ 2 million dollars of general liability insurance through State Auto Insurance.

  •         Do you have an office or do you use an answering service?

     

    We have a 3,000 square foot office located in Mesa where our staff answers your calls, prepares supplies and trains our maids in best cleaning practices. Please feel free to call us and stop by for a visit.

  •         What is your Service Guarantee?

     

     If you are not satisfied with your service please contact us and let us know within 24 hours. We will do our best to either return and redo areas that were not cleaned correctly within one business day or to make other accomodations to make things right. This guarantee is of course subject to fixing problems that fell within the scope of the work you scheduled and paid for.

  •         What is your damage policy?

     

    We ask that you notify us within two business days of any damage you believe was caused by the cleaning team. We will replace or compensate you for damages when those damages go beyond the scope of what can happen in normal cleaning activities. For instance, baseboards scuffed by vacuums or counter tops dulled by cleaning over time are virtually unavoidable and will not be compensated. The same for items you request the maids hand dust, such as collectibles or pictures that are subject to being dropped while being cleaned. Metal mini blinds in particular are easily subject to crimping damage if we try to hand clean them. Please call us with any questions about this policy. These are situations that rarely come up but we prefer to have them clear up front.

 

STAY CONNECTED

480-807-4306

SOCIAL MEDIA

ADDRESS:

3929 E. Main St. STE 21

Mesa, AZ 85205

SERVICE AREAS

MESA

GILBERT

CHANDLER

QUEEN CREEK

SAN TAN VALLEY

SCOTTSDALE

AHWATUKEE FOOTHILLS

APACHE JUNCTION

TEMPE

GOLD CANYON

SUN LAKES

ASSOCIATIONS

ARCSI Accredited Business Cleaning for a Reason
Cleaning Certificate

Employee Portal

©2015 Heavenly Scent Professionals. All Rights Reserved.

Book Now

Contact Us

©2015 Heavenly Scent Professionals.

All Rights Reserved.

Getting Started
  •        What areas of the Phoenix Metro

           Area do you service?

     

    We specialize in East Valley Cities - Chandler, Gilbert, Tempe, Mesa, Ahwatukee, Queen Creek, Apache Junction, San Tan Valley, Most of Scottsdale (call for confirmation on your area)

  •         How many house cleaners do you

            send?

     

     We base all of our quotes on a team of two maids. Occasionally, we may have a third team member and adjust pricing based on total man-hours. For example, two maids for two hours is a total of 4 man-hours. Three maids for one hour and twenty minutes is also a total of 4 man-hours, the same total price and same amount of cleaning accomplished.

Services
  •         Do I have to be home when the

            cleaning is done?

     

    No, not unless you want to be there during the cleaning. Most of our repeat customers keep a key on file at our office. Other options if you are not home are garage code boxes, key in specific location, meeting us there (we call you 20 or 30 minutes in advance), or other arrangements

  •         Do you offer night or weekend

            service?

     

    Monday through Friday we generally complete all cleaning assignments by 5pm. On Saturday, we offer a limited schedule of daytime cleaning appointments, call us at least a few days in advance to lock-in your Saturday appointment.

  •         What will the cleaners not clean?

     

    Cleaners will not move appliances. If you need or want cleaning to occur behind or under an appliance, you must arrange to have those appliances moved.

    Cleaners will not clean above anything they cannot reach with the assistance of a two-step ladder.

    Cleaners will not clean in a home that contains hazardous materials.

    Cleaners will not clean areas that are contaminated with black mold. If you have black mold, you should seek the services of a professional mold remediation company

     

  •         What's included in your general

            cleaning?

     

    Standard cleaning takes into account everything that involves cleaning a home or apartment.  Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc.  We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

Pricing & Policy's
  •         Do you offer referral discounts?

     

    If someone you refer uses our services you will receive a $10 credit towards your next cleaning!

  •         What are the payment methods you

            offer?

     

     You can pay by Cash, Check, Visa, Mastercard, Discover, American Express or by PayPal on this web site. All payments are due at time of service but in the case of first-time customers or vacants where you will not be at the home, we require a credit card number on file.

  •         Why do you have a cancellation

            charge?

     

    As long as you phone us by 5pm on the business day prior to your appointment, there is no charge. If not, then we will have scheduled maids who will likely have to wait out the time your home was scheduled to be cleaned before they can go to their next appointment. Our $40 cancellation charge is much less than our local competitors and reflects less than our actual cost of the missed appointment. We do understand that emergencies come up but the cancellation charge applies regardless of the reason for the cancellation.

Trust & Safety
  •         What kinds of insurance do you

            carry?

     

    We carry Workman’s Compensation insurance on all of our employees through The Hartford Insurance company. We also carry $ 2 million dollars of general liability insurance through State Auto Insurance.

  •         Do you have an office or do you use

            an answering service?

     

    We have a 3,000 square foot office located in Mesa where our staff answers your calls, prepares supplies and trains our maids in best cleaning practices. Please feel free to call us and stop by for a visit.

  •         What is your Service Guarantee?

     

     If you are not satisfied with your service please contact us and let us know within 24 hours. We will do our best to either return and redo areas that were not cleaned correctly within one business day or to make other accomodations to make things right. This guarantee is of course subject to fixing problems that fell within the scope of the work you scheduled and paid for.

  •         What is your damage policy?

     

    We ask that you notify us within two business days of any damage you believe was caused by the cleaning team. We will replace or compensate you for damages when those damages go beyond the scope of what can happen in normal cleaning activities. For instance, baseboards scuffed by vacuums or counter tops dulled by cleaning over time are virtually unavoidable and will not be compensated. The same for items you request the maids hand dust, such as collectibles or pictures that are subject to being dropped while being cleaned. Metal mini blinds in particular are easily subject to crimping damage if we try to hand clean them. Please call us with any questions about this policy. These are situations that rarely come up but we prefer to have them clear up front.

©2015 Heavenly Scent Professionals. All Rights Reserved.